Contact Karibu 365
We’re here to help! Reach out to us through any of the channels below.
📱 WhatsApp (Fastest Response)
Chat with us directly on WhatsApp for quick support:
Available: Monday – Saturday, 8am – 8pm EAT
For order inquiries, returns, or general questions:
We respond within 24 hours on business days.
🛒 Shopping on Kilimall
All our products are sold through Kilimall Kenya. For order tracking, payment issues, or delivery updates, you can also contact Kilimall support directly.
📍 Serving Kenya & Uganda
We deliver across Kenya and Uganda. Common delivery areas include:
- Kenya: Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika
- Uganda: Kampala, Entebbe, Jinja, Gulu
❓ Frequently Asked Questions
How long does delivery take?
Nairobi: 1–3 business days. Other Kenya towns: 3–7 days. Uganda: 5–10 days.
What payment methods do you accept?
M-Pesa, Airtel Money, credit/debit cards, and cash on delivery (select areas).
Can I return a product?
Yes, within 7 days of delivery if unused and in original packaging. Contact us via WhatsApp to initiate a return.
Do you ship to Uganda?
Yes! We ship to major Ugandan cities. MTN Mobile Money accepted.